Privacy Policy
Last Updated: November 28, 2023
Haus of Flame Candle Co ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.hausofflame.com ("Website"). By accessing or using our Website, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information: We may collect personal information that you voluntarily provide to us when you use our Website, make a purchase, create an account, or contact us. This information may include your name, email address, postal address, phone number, and payment information.
Usage Information: We may collect information about your usage of our Website, such as your IP address, browser type, device information, and browsing patterns.
Cookies: Our Website may use cookies and similar tracking technologies to enhance your user experience. Cookies are small files stored on your computer that collect data about your browsing behavior.
How We Use Your Information
We use the information we collect for the following purposes:
Order Processing: To process and fulfill your orders, including sending order confirmations, shipping notifications, and tracking information.
Customer Service: To provide customer support, respond to your inquiries, and address your concerns.
Marketing: To send you promotional materials, special offers, and updates about our products and services, with your consent where required by law.
Analytics: To analyze usage patterns on our Website, improve our content, and customize your experience.
Legal Compliance: To comply with applicable laws and regulations, including tax and accounting requirements.
Information Sharing
We may share your personal information with:
Service Providers: We may engage third-party service providers to assist us with various functions, such as payment processing, shipping, and marketing. These providers have access to your personal information only to perform their designated tasks.
Legal Requirements: We may disclose your information to comply with legal obligations, protect our rights, and enforce our policies.
Business Transfers: In the event of a merger, sale, or other business transaction, your information may be transferred to the acquiring entity or parties involved.
Your Choices
You have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can update or correct your personal information.
Deletion: You can request the deletion of your personal information, subject to legal restrictions.
Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails.
Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. However, please be aware that no method of transmitting data over the internet is entirely secure, and we cannot guarantee the security of your information.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Haus of Flame Candle Co PO Box 65714 Albuquerque, NM 87193 or email us at cs@hausofflame.com.